1. We want a product which is not pictured in your web site. What do we do?
Just contact us. We are constantly introducing new styles and developing products to meet the specific, changing needs of our customers.

2. What is your minimum order quantity?
We usually do not set any limit for minimum quantity for placing an order for our running items.
However, we suggest you to contact us about minimum order limit for any new requirements or new product development.

3. What are your terms of delivery?
The terms of delivery are quoted FOB, CFR or CIF for cargo required to be shipped by sea and FCA, CPT or CIP for by air mode of shipment (Incoterms 2000 developed by ICC).

4. What are your terms of payment?
The payment terms are:
For small order valued less than 10,000 USD, half deposit required with the order, balance to be paid on completion when goods are ready to ship.
For order valued more than 10,000 USD, the payment could be made by irrevocable letter of credit (L/C) at SITE
From new customers, bank and trade references are required with the order.

5. What is your pricing policy?
Please note the following articles of our pricing policy.
Prices are quoted in US dollar. However, prices can be quoted in Euro or UK pound, as requested by the customer.
Prices are likely to remain firm in future. However, we retain the right to alter prices on account of buyer without prior notice.
All quoted prices have certain validity period and therefore subject to our final confirmation.
Any changes in the shipping costs or insurance rates are on account of the buyer.
Better price options are offered for FCL shipments.

6. What is order lead time or delivery time?
We can provide the best lead time depending upon the type of the product. The standard lead time for repetitive products is 30 days and for new products is 45-60 days. In order to give delivery schedule, we would request you to please send us your enquiry along with the following information: Product that you are interested in Quantity of product Packaging requirements Mode of shipment, that is, air or sea Final destination Any specific requirements

7. Do you have any better way to quicken the delivery time?
The production proceeds on after approval of samples. For sample approval, we need to get customer logo, if required, specific raw material input and complete product detail from customer. If design, logo or product material is changed by the customer, the new samples will take more time. So we emphasis there is no misunderstanding for the samples and other details of the order. Things get fast and easier by detailed and quick communication between us and our customer regarding the product and order. Secondly, our production planning and coordination department arranges all orders in strict schedule after arrival of advance T/T deposit or L/C. The earlier the information and payment reach us, the sooner the delivery time will be.

8. What is your policy regarding product samples and dispatch?
The product samples are offered free of charge on the condition that they will be returned to us in same condition within 30 days if they are no longer required but we have to ask for the freight charge. We would require your FedEx, DHL, UPS or international courier account number to enable us to send you the samples by collected air freight to the customer’s account.

9. Please give information about packing of products?
All available packaging solutions, quantity, material and printing on cartons are available. We pack the products according to the needs of our customers. The packaging is available for air and sea worthy packing materials.

10. Can the logo of company or individual be printed, embossed or embroidered on the products?
Yes, the logo or name can be printed, embossed or embroidered depending on the nature of product.
Please note that you must be the lawful owner of that logo, design and brand name. We would like to see the evidence of your lawful ownership in this regard.

11. Is your production process environmentally friendly?
Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment.